faq

What types of carpets do you manufacture?

We manufacture a wide range of carpets, including hand-woven, machine-made, woolen, silk, and custom-designed carpets to suit various styles and preferences.

Can I request a custom carpet design?

Yes, we offer custom carpet designs tailored to your specifications, including size, pattern, and color.

What is the estimated delivery time for carpet orders?

Delivery times vary based on the size and complexity of the order. Standard orders typically take 7-10 days, while custom orders may require additional time.

Do you provide samples before placing a bulk order?

Yes, we provide samples for bulk orders. Please contact our sales team to request a sample and discuss terms and conditions.

How do I care for and maintain my carpet?

To maintain the quality and longevity of your carpet, we recommend regular vacuuming, avoiding direct sunlight, and professional cleaning every 6-12 months.

What payment methods do you accept?

We accept various payment methods, including bank transfers, credit/debit cards, and digital wallets. Specific payment instructions will be provided upon order confirmation.

Do you offer international shipping?

Yes, we ship our products globally. Shipping costs and delivery times will vary based on location and order size.

What is your return policy?

Returns are accepted for defective products within 7 days of receipt. Custom orders are non-refundable. Please review our full Return Policy for detailed information.

How can I contact customer support?

You can reach our customer support team via email at akshayandsonscarpet@gmail.com or by phone at +91 95550 27466 during business hours.

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